the responsibility of tube workers

• they must drive the trains safely and on time.
• they must make announcements clearly and precisely.
• they must be on hand to give directions and travel advice when you're a bit lost or hungover.
• they must think of clever ways of breaking their own rules to give you the cheaper ticket.
• they must open the gates when you have a big bag, and open them again on the way back, making a nice joke about the short amount of time elapsed.
• they must think of ways to make you smile and cheer you up.

"it is nice to be important. it is important to be nice."

that's the message from tube workers at old stree station, for all of us, today.